About project
Working time:
2025 – ongoing
Industry:
Travel and Hospitality, Logistics
The service:
Cloud Modernization, AI-Driven Automation, Secure Architecture
Overview
Kwiksave Logistics is one of Canada’s largest and most experienced logistics operators, providing courier, trucking, e-commerce, and fulfillment services across the country. The company is known for its fast and reliable delivery services, offering same-day and rush fulfillment within key metropolitan areas like the Greater Toronto Area. With strong integrations across major e-commerce platforms such as Shopify and Amazon, Kwiksave plays a pivotal role in connecting retailers and consumers through efficient last-mile logistics.
Dedicatted partnered with Kwiksave to design and implement a modern, AWS-powered architecture focused on automation, scalability, and data intelligence. The new solution leveraged AWS Lambda, EventBridge Scheduler, Bedrock and others to integrate systems, automate workflows, enrich logistics data with AI, and centralize insights.
This modernization project enabled Kwiksave to transform its operational backbone, turning fragmented logistics workflows into an intelligent, event-driven ecosystem. By integrating automation, AI, and secure cloud services, the company not only improved its efficiency and employee productivity but also strengthened its position as a reliable logistics partner supporting the broader travel and hospitality ecosystems across Canada.
The Challenge
As customer expectations for faster and more transparent delivery grew, Kwiksave faced increasing operational complexity. Its internal Transportation Management System (TMS), e-commerce tools, and marketing platforms such as HubSpot and MailChimp were operating in silos, leading to fragmented workflows, manual updates, and inconsistent data. The company needed a unified, automated, and secure cloud infrastructure that could connect all its systems, reduce manual intervention, and enable real-time visibility into logistics performance.
- Manual and Time-Consuming Workflows: Key processes, such as shipment updates, inventory synchronization, and reporting, required manual intervention, creating bottlenecks and slowing operations.
- Integration Complexity: Kwiksave needed to connect multiple internal and external systems, including APIs for TMS, CRM, and e-commerce platforms, without disrupting operations.
- Security and Access Control: Protecting sensitive transportation and customer data required stronger controls, including restricted database access and network segmentation.
- Limited Operational Visibility: Lack of centralized monitoring and real-time analytics hindered the ability to identify bottlenecks, optimize resources, and measure performance.
Technology & Approach
Dedicatted designed and deployed a modern, scalable AWS-powered platform for Kwiksave, focused on automating logistics operations, enriching transportation data, and providing secure, scalable infrastructure to support travel, e-commerce, and fulfillment workflows. The solution emphasized operational efficiency, intelligent data processing, and team empowerment while aligning with best practices in travel and hospitality logistics.
Key components of the solution:
- Event-Driven Serverless Workflows: AWS Lambda and Amazon EventBridge Scheduler automated recurring logistics tasks, such as shipment status updates and e-commerce inventory synchronization, reducing human error and improving operational responsiveness.
- Orchestration and Visibility with AWS Step Functions: Complex multi-step logistics workflows were orchestrated to run efficiently while providing clear visibility into every stage of operations. This ensured reliability in high-volume transportation and fulfillment processes.
- AI-Powered Data Enrichment via AWS Bedrock: AI agents automatically verified and enriched shipment and customer data, improving accuracy for operational decisions, route optimization, and customer-facing reporting in travel and hospitality supply chains.
- Centralized, Secure Data Management: Amazon RDS served as a hub for raw, aggregated, and enriched operational data. Deploying the system within a private VPC with strict read/update permissions strengthened security and compliance across all logistics operations.
- Employee-Facing Operational Dashboard: Amazon API Gateway delivered a secure web interface, giving employees real-time access to shipments, workflows, and enriched data insights, increasing productivity and supporting operational agility.
- CI/CD and Monitoring: GitLab CI streamlined continuous integration and deployment, while AWS CloudWatch offered centralized monitoring and alerts for proactive management of travel and hospitality logistics processes.
- Agile Implementation & Knowledge Transfer: Dedicatted collaborated closely with Kwiksave teams to iterate on workflow designs, integrate new data sources, and empower staff with the knowledge to maintain and extend the platform independently.
By combining AI, serverless architecture, and AWS Travel and Hospitality best practices, Kwiksave now benefits from automated, data-driven workflows that enhance productivity, operational resilience, and service quality.
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Our Solution
Dedicatted approached Kwiksave’s project as an opportunity to transform fragmented, manual logistics workflows into a dynamic, intelligent operations platform. The goal was to automate repetitive processes, enrich transportation data with AI, and provide employees and managers with secure, real-time operational visibility – all without requiring constant developer intervention. To achieve this, the team focused on practical, high-impact interventions:
- Automated, Reliable Workflows: Repetitive logistics processes, including shipment updates and inventory synchronization, were automated to reduce errors, increase efficiency, and allow staff to concentrate on mission-critical operations.
- Real-Time Insights: Custom dashboards and reporting tools provide instant visibility into shipments, inventory, and performance metrics, giving managers the clarity they need to optimize routes, resources, and service delivery.
- AI That Works Behind the Scenes: AWS Bedrock powers AI agents that enrich and verify data automatically, improving accuracy without requiring staff to spend time correcting errors.
- Flexible Employee Controls: Operational teams gained intuitive interfaces to trigger workflows, monitor tasks, and access enriched data independently, enhancing productivity and minimizing dependency on IT or developer intervention.
- Scalable and Adaptable Platform: The system was built to accommodate evolving business requirements, supporting growth in shipment volumes, e-commerce operations, and fulfillment complexity.
- The private VPC and restricted access model significantly reduced exposure to external threats. Fine-tuned IAM policies ensured data integrity and compliance with industry regulations.
Kwiksave’s operations have been transformed into a living, intelligent system. Automation reduces friction, AI ensures data accuracy, and real-time insights turn everyday operational decisions into strategic opportunities, improving efficiency while enhancing the end-customer experience.
